Technical Support Technician – Security Systems

Advanced Solutions has been in the Electrical and ELV industry since 2008, supplying and installing professional security solutions for homes, businesses and projects. We are looking for a Technical Support Technician to be the first point of contact for our dealers and clients.

What you will do

• Handle support requests by phone, WhatsApp and email, and log them in our helpdesk system.
• Troubleshoot and configure security systems remotely (hubs, devices, apps, network connectivity).
• Escalate site issues to the field team with a clear diagnosis.
• Prepare and configure equipment in the office before installation.
• Test returned devices and support warranty cases.
• Join the installation team in the field when needed.

What you bring

• Technical diploma (TS or equivalent) in electronics, electrical or networking.
• 1–3 years of experience in security systems, ELV or IT/network support.
• Good knowledge of IP networking, routers and Wi-Fi.
• Patience and clear communication with non-technical customers.
• Fluent Arabic and English.
• Valid driving license.

What we offer

• Ajax Systems training and certification.
• Hands-on experience with professional wireless security systems.
• A clear growth path within the technical team.

How to apply

Send your CV to info@advancedsolutions-lb.com with the subject "Technical Support Technician", or use the Apply button on this page.